At Heidrova Luxury, we are committed to delivering authentic luxury fashion products securely and efficiently to customers worldwide.

As an international luxury retailer, we work with verified wholesale sourcing partners and fulfillment networks to ensure product authenticity, secure handling, and timely delivery.

Because inventory may be fulfilled through international distribution partners, shipping origin may vary depending on product availability and destination.

Business Operations: Egypt
Legal Payment Entity: Heidrova Luxury, LLC (United States)
Contact Email: info@heidrovaluxury.com

1. ORDER PROCESSING

Processing Time

Orders are typically processed within 2 to 5 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

Additional verification may occasionally be required for high-value luxury orders to ensure payment security and fraud prevention.

2. ORDER CONFIRMATION & TRACKING

Once your order is successfully placed, you will receive an order confirmation email.

After dispatch, you will receive a shipping confirmation email containing your tracking number.

Tracking is provided for all eligible shipments.

Please allow up to 24–48 hours after dispatch for tracking updates to become active.

If you do not receive tracking information within 7 business days, please contact:

info@heidrovaluxury.com

3. SHIPPING ORIGIN

Heidrova Luxury fulfills orders through verified international sourcing and fulfillment partners.

Depending on product availability, your order may be shipped from distribution centers located in Europe or other international fulfillment locations.

The shipment origin may vary and will be reflected in your tracking information.

4. ESTIMATED DELIVERY TIMES

Delivery estimates vary depending on destination, customs processing, and carrier performance.

Estimated Delivery Timeframes

Egypt (Domestic)
5–10 business days

Middle East & GCC Countries
7–12 business days

Europe
7–15 business days

United States & Canada
10–15 business days

Asia & Rest of World
10–15 business days

These delivery estimates are approximate and not guaranteed.

Unexpected delays may occur due to customs inspections, weather conditions, carrier disruptions, high shipping volume, or other circumstances outside our control.

5. SHIPPING COSTS

Shipping fees are calculated based on:

• destination country
• package dimensions
• item weight
• carrier availability

The exact shipping cost will be displayed during checkout before payment confirmation.

Any promotional shipping offers, where applicable, will be clearly stated on the website.

6. CUSTOMS, DUTIES & TAXES

International shipments may be subject to:

• customs duties
• import taxes
• local regulatory fees

These charges are determined by your local authorities and are the responsibility of the customer unless otherwise stated at checkout.

Heidrova Luxury is not responsible for customs-related charges imposed by destination countries.

7. CUSTOMS DELAYS

Customs inspections and clearance procedures are outside our control.

Delivery delays caused by customs processing do not qualify as shipping failures.

Customers are encouraged to review their local import requirements before placing international orders.

8. FAILED DELIVERIES & ADDRESS ISSUES

Customers are responsible for providing accurate delivery information.

If delivery fails due to:

• incorrect address
• recipient unavailability
• refusal to accept delivery
• failure to collect shipment

additional shipping or return handling fees may apply.

Heidrova Luxury is not responsible for delivery issues caused by incorrect customer-provided information.

9. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged:

please contact us within 48 hours of delivery.

Include:

• order number
• clear photographs of product damage
• packaging photographs

We will review the claim and provide an appropriate resolution.

If a shipment appears lost in transit, our support team will investigate with the shipping carrier.

10. DELIVERY RESTRICTIONS

Certain products may not be available for shipment to all countries due to brand restrictions, carrier limitations, customs regulations, or regional compliance requirements.

If shipping to your location is unavailable, you will be notified during checkout or shortly after order confirmation.

11. CONTACT US

Heidrova Luxury
Business Operations: Egypt
Legal Payment Entity: Heidrova Luxury, LLC (United States)
Email: info@heidrovaluxury.com
Website: www.heidrovaluxury.com

Customer support hours:
Saturday to Thursday, 9:00 AM – 6:00 PM (Egypt Time)

Response time:
1–2 business days