HEIDROVA LUXURY
RETURNS & EXCHANGES POLICY
Last Updated: June 2026
Website: www.heidrovaluxury.com
Customer satisfaction is important to us.
At Heidrova Luxury, we are committed to providing premium products and professional customer service. This Returns & Exchanges Policy explains the conditions under which return requests may be accepted.
Return Eligibility
Customers may request a return if:
• The item received is damaged.
• The item received is defective.
• The wrong item was delivered.
Return Request Period
Return requests must be submitted within 7 days of receiving the order.
Condition of Returned Products
Returned products must:
• Remain unused where applicable.
• Be returned in original packaging.
• Include all accessories, tags, and documentation.
Non-Returnable Items
The following items may not be eligible for return:
• Opened skincare or beauty products.
• Personalized products.
• Products damaged through misuse.
• Products marked as final sale.
Refund Processing
Approved refunds will be processed using the original payment method.
Processing times may vary depending on payment providers and banking institutions.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact:
and provide:
• Order number
• Description of the issue
• Supporting photographs
Our support team will review your request and provide an appropriate resolution as quickly as possible.
Exchanges
If an exchange is approved, replacement arrangements will be communicated by our support team based on product availability.
Contact Us
For any return, exchange, or refund-related inquiries, please contact:
We are committed to providing professional customer support and fair resolution procedures for all customers.