INTRODUCTION

This Privacy Policy explains how Heidrova Luxury, LLC (“Heidrova Luxury,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when customers visit, create an account, contact us, or place an order through www.heidrovaluxury.com.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Business Name: Heidrova Luxury, LLC
Business Address: 37 Abu Raya Street, Zaki Mattar, Imbaba, Giza Governorate 12611, Egypt
Support Email: info@heidrovaluxury.com
Website: www.heidrovaluxury.com

INFORMATION WE COLLECT

Information You Provide

When you create an account, place an order, subscribe to communications, or contact our support team, we may collect:

• Full name
• Email address
• Telephone number
• Billing and delivery address
• Account login information
• Order history and purchase preferences
• Messages submitted through email or website forms
• Payment-related information processed securely by our payment service providers

We do not directly store complete credit or debit card details.

Information Collected Automatically

When you access our website, we may automatically collect:

• IP address
• Browser and device information
• Operating system
• Approximate location
• Pages viewed and actions performed
• Referral source
• Cookies and similar technology data

HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and fulfil orders
• Coordinate delivery and provide tracking information
• Communicate order confirmations and status updates
• Respond to customer support enquiries
• Manage returns, exchanges, and refunds
• Prevent fraud and unauthorized transactions
• Maintain customer accounts
• Improve our website, services, and customer experience
• Send marketing communications where consent has been provided
• Meet accounting, regulatory, and legal obligations

PAYMENT PROCESSING

Payments may be processed securely by third-party payment providers, including Stripe and PayPal, depending on the payment methods available at checkout.

These payment providers process payment information under their own privacy and security policies. Heidrova Luxury, LLC does not store customers’ complete card details on its website or servers.

SHARING YOUR INFORMATION

We may share necessary information with trusted service providers that assist us with:

• Payment processing
• Order fulfilment
• Shipping and delivery
• Website hosting
• Email communications
• Fraud prevention
• Analytics and website improvement
• Legal and regulatory compliance

These providers may only use the information for the services they perform on our behalf.

We do not sell, rent, or trade customers’ personal information to third parties for their own marketing purposes.

INTERNATIONAL ORDERS AND DATA PROCESSING

Because we serve customers internationally and work with global service providers, personal information may be processed or transferred outside the customer’s country.

Where required, reasonable safeguards are used to protect personal information during international processing and transfers.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for:

• Order fulfilment
• Customer support
• Accounting and tax records
• Fraud prevention
• Legal and regulatory requirements
• Resolving disputes

Customer account information may be retained while the account remains active. Marketing preferences are retained until consent is withdrawn.

YOUR DATA PROTECTION RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Object to or restrict certain processing
• Withdraw marketing consent
• Request a copy of eligible personal information
• Submit a complaint to an appropriate data protection authority

To submit a privacy request, contact:

info@heidrovaluxury.com

We may need to verify your identity before completing a request.

COOKIES

Our website may use:

• Essential cookies required for cart, account, and checkout functionality
• Analytics cookies used to understand website activity
• Preference cookies used to remember customer selections
• Marketing cookies used only where applicable and permitted

Customers may manage cookies through their browser or available cookie-consent controls. Disabling essential cookies may affect website functionality.

SECURITY

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

Website communications and payment transactions are protected using appropriate security technologies. However, no internet-based system can guarantee absolute security.

CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Where we discover that information has been collected from a minor without appropriate authorization, we will take reasonable steps to remove it.

THIRD-PARTY LINKS

Our website may contain links to external websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

Customers should review the privacy policies of those services before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our business practices, legal obligations, or services change.

The revised policy will be published on this page with an updated revision date.

CONTACT US

For privacy questions or requests, contact:

Heidrova Luxury, LLC
37 Abu Raya Street, Zaki Mattar
Imbaba, Giza Governorate 12611
Egypt

Email: info@heidrovaluxury.com
Website: www.heidrovaluxury.com