At Heidrova Luxury, we work with trusted suppliers and logistics partners to ensure products are delivered securely and efficiently.

Standard Shipping Charge

For the initial launch, Heidrova Luxury applies a standard flat-rate shipping charge of USD $25 per order.

The shipping charge will be displayed clearly in the cart and checkout before the customer completes payment.

Heidrova Luxury does not currently offer free shipping.

The standard shipping charge applies to eligible orders unless otherwise stated.

Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing times may be longer during holidays, promotional periods, periods of high demand, or due to supplier-related delays.

Customers will receive an order confirmation after placing an order. Where available, shipping or tracking information will be provided once the order has been dispatched.

Estimated Delivery Times

Delivery times may vary depending on:

• Product availability
• Delivery destination
• Shipping carrier
• Customs procedures
• Local delivery conditions
• Supplier or fulfillment location

Any estimated delivery time provided on the website, during checkout, or through customer support is for reference only and is not guaranteed.

International Shipping

Heidrova Luxury offers international shipping where available.

Customers are responsible for providing complete and accurate delivery information and ensuring that ordered products comply with applicable laws, import regulations, and restrictions in the destination country.

Some products may not be available for delivery to certain countries or regions due to supplier, carrier, customs, or regulatory restrictions.

Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, brokerage fees, or other charges imposed by the destination country or local authorities.

Any applicable customs duties, taxes, import charges, or similar fees are the responsibility of the customer unless otherwise stated.

These charges are separate from the standard USD $25 shipping fee and are not included in the product price or shipping charge paid to Heidrova Luxury unless specifically indicated during checkout.

Heidrova Luxury does not control or determine charges imposed by customs authorities, governments, carriers, or other third parties.

Customers are responsible for complying with any customs requirements applicable to their destination.

Delivery Delays

Although we work with trusted suppliers and logistics providers, delivery delays may occur due to circumstances outside our reasonable control, including:

• Customs inspections or clearance delays
• Carrier disruptions
• Severe weather conditions
• Government restrictions
• Public holidays
• Supplier-related delays
• Incorrect or incomplete delivery information
• Force majeure events

Heidrova Luxury is not responsible for delays caused by circumstances outside our reasonable control. However, our customer support team will provide reasonable assistance where possible.

Lost or Damaged Shipments

If an order appears to be lost in transit or arrives damaged, please contact us within 7 days of the delivery date or expected delivery date.

Please provide:

• Your order number
• A description of the issue
• Photographs of the damaged product and packaging, where applicable
• Any relevant shipping or tracking information

We will review the matter and, where appropriate, coordinate with the relevant supplier, fulfillment partner, or logistics provider.

Incorrect Delivery Information

Customers are responsible for ensuring that their shipping address, contact details, and other delivery information are complete and accurate before completing an order.

Heidrova Luxury cannot guarantee replacement, redelivery, or reimbursement where an order is delayed, returned, misdelivered, or lost because incorrect or incomplete delivery information was provided by the customer.

Additional shipping charges may apply if an order must be resent due to incorrect customer-provided delivery information.

Tracking Information

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking updates are provided by the relevant shipping carrier and may not always update immediately after dispatch.

Contact Us

For shipping-related inquiries, please contact:

Email: info@heidrovaluxury.com

We aim to respond to customer inquiries within 24–48 business hours.