By accessing, browsing, or using the Heidrova Luxury website, you agree to comply with these Terms & Conditions. Please review them carefully before using the website or placing an order.

Products and Availability

All products displayed on the website are subject to availability.

We reserve the right to modify, discontinue, restrict, or limit the availability of any product without prior notice.

Product availability may change due to supplier inventory, demand, or other circumstances outside our control.

Pricing Accuracy

We make reasonable efforts to ensure that all product prices and information displayed on the website are accurate.

However, pricing, description, or technical errors may occasionally occur. If an error affects an order, Heidrova Luxury reserves the right to correct the information, contact the customer, or cancel and refund the affected order.

Prices may change without prior notice.

Order Acceptance

Submitting an order does not guarantee acceptance.

An order is considered accepted only after payment has been successfully authorized and the customer receives an order confirmation.

Heidrova Luxury reserves the right to reject or cancel an order due to:

• Product unavailability
• Incorrect pricing or product information
• Payment authorization issues
• Suspected fraudulent activity
• Shipping restrictions
• Incomplete or inaccurate customer information

Where payment has already been collected for a cancelled order, an appropriate refund will be issued to the original payment method.

Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, specifications, and other information are accurate.

However, minor variations may occur due to manufacturer updates, photography, lighting, screen settings, packaging changes, or product improvements.

Customer Responsibilities

Customers are responsible for providing complete and accurate account, billing, delivery, and contact information when placing an order.

Customers must ensure that the products they purchase comply with any applicable local laws, customs regulations, and import restrictions in their destination country.

Customers are responsible for maintaining the confidentiality of their account credentials and notifying Heidrova Luxury of any suspected unauthorized account activity.

Payments

Payments are processed securely through approved third-party payment providers.

The availability of payment methods may vary depending on the customer’s location, transaction value, and the payment provider’s requirements.

Heidrova Luxury does not directly store customers’ complete card information on its servers.

Shipping, Customs and Import Requirements

Orders are subject to the terms described in our Shipping Policy.

International customers may be responsible for customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.

Customers are responsible for ensuring that ordered products can legally be imported into their destination.

Returns and Refunds

Return and refund requests are governed by our Refund & Return Policy.

Customers must follow the eligibility conditions and request procedure described in that policy.

Intellectual Property

All content available on the Heidrova Luxury website, including trademarks, logos, text, graphics, images, layouts, designs, and other materials, is owned by Heidrova Luxury or used with permission from the respective rights holders.

Unauthorized copying, reproduction, modification, distribution, or commercial use of website content is prohibited.

Third-party brand names, trademarks, and product images remain the property of their respective owners.

Website Use

Customers must not:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to the website or its systems
• Interfere with website security or functionality
• Upload malicious software or harmful code
• Misuse website content or intellectual property
• Submit false, misleading, or fraudulent information

We reserve the right to restrict access to the website where misuse is suspected.

Third-Party Services and Links

The website may use or provide links to third-party services, including payment processors, logistics providers, analytics tools, and external websites.

Heidrova Luxury is not responsible for the content, availability, security, or privacy practices of independent third-party services.

Limitation of Liability

To the maximum extent permitted by applicable law, Heidrova Luxury shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

• The use or inability to use the website
• Delayed or unavailable services
• Third-party services
• Shipping or customs delays outside our control
• Customer misuse of products
• Unauthorized access caused by circumstances beyond our reasonable control

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Changes to These Terms

We may update these Terms & Conditions when our services, business practices, or legal obligations change.

The updated version will be published on this page and will apply from the date of publication.

Contact Information

For questions regarding these Terms & Conditions, contact:

Heidrova Luxury, LLC
Email: info@heidrovaluxury.com
Website: www.heidrovaluxury.com