Yes, absolutely. Every product available through Heidrova Luxury is 100% authentic. We source exclusively through BrandsGateway (Gateway Holdings OÜ, Estonia), an authorized wholesale distributor with direct sourcing relationships with the world’s leading luxury brands. Our official Reseller Certificate is available for review on our Authenticity Guarantee page.

We carry an extensive selection of the world’s most prestigious luxury brands, including Gucci, Christian Dior, Versace, Balenciaga, Saint Laurent, Dolce & Gabbana, Chloé, Prada, Fendi, Givenchy, Balmain, Celine, Bottega Veneta, Alexander McQueen, Valentino Garavani, and many more. For the full brand list, visit our Brands page.

Orders are fulfilled through BrandsGateway’s network of partner warehouses located across Europe. The specific warehouse depends on product availability and your delivery destination. Your tracking information will reflect the shipping origin once your order is dispatched.

Estimated delivery timeframes are as follows:

• Middle East & GCC Countries: 7 to 12 business days
• Europe: 7 to 15 business days
• USA & Canada: 10 to 15 business days
• Asia & Rest of World: 10 to 15 business days
• Egypt (Domestic): 5 to 10 business days

Please note these are estimates and may vary due to customs processing or carrier conditions.

Yes. Every order placed through Heidrova Luxury includes full shipment tracking. Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours after receiving the tracking number for it to become active on the carrier’s website.

For the initial launch, Heidrova Luxury charges a standard flat-rate shipping fee of USD $25 per order.

The shipping charge will be displayed clearly in your cart and at checkout before payment is completed.

Please note that any applicable customs duties, import taxes, VAT, GST, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

Customs fees, import duties, and any local taxes are entirely the responsibility of the customer. These charges are not included in our product prices or shipping fees. We recommend checking your country’s import regulations before placing an order, as charges vary by destination country.

We accept returns within 14 calendar days of delivery. Returns are guaranteed for items that arrive damaged, defective, or different from what was ordered. For other return reasons, requests are reviewed on a case-by-case basis. To initiate a return, contact us at heidrovaluxury@gmail.com with your order number and reason for return. Items must be unused, in original condition, with all tags and packaging intact.

If the item arrived damaged, defective, or incorrect, return shipping costs are covered by Heidrova Luxury. For all other approved returns, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method for all returns.

We are happy to help with any questions about products, orders, authenticity, shipping, or returns.

Email: info@heidrovaluxury.com
WhatsApp: +20 100 453 5440
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM
Response Time: We aim to respond to all inquiries within 24–48 business hours.